The overall aim of the course is to provide participants with the knowledge and skills necessary to understand emotional intelligence (EI). Participants will identify the various competencies included in the EI framework of Daniel Goleman, ranging from self awareness to relationship management. The course also aims at allowing participants to determine their most preferred approach to listening, and to examine the impact of different leadership styles on organizational climate.
The course relies on the use psychometrics aimed at helping participants discover their preferred psychological types. The course also features the use of role plays and case studies followed by plenary discussions.